Refund Policy
At Bazarly, we want you to be completely satisfied with your purchase. This Refund Policy outlines our guidelines for refunds and returns.
1. Refund Eligibility
Refunds are available within 30 days of your original purchase date. To be eligible for a refund, you must have used our service for less than the trial period specified in your plan, and your account must be in good standing.
2. How to Request a Refund
To request a refund, please contact our support team at [email protected] or through our contact form. Include your account information and reason for the refund request. We will respond within 2-3 business days.
3. Refund Processing Time
Once your refund request is approved, we will process it within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
4. Partial Refunds
In certain cases, partial refunds may be granted based on usage and the specific circumstances of your request. Our support team will work with you to determine the appropriate refund amount.
5. Non-Refundable Items
The following items are generally non-refundable: setup fees, custom development work, third-party integrations, and services that have been fully delivered and utilized beyond the trial period.
6. Subscription Cancellations
You may cancel your subscription at any time through your account settings. Cancellations will take effect at the end of your current billing period. No refunds will be provided for partial billing periods unless specified otherwise.
7. Chargebacks and Disputes
Before initiating a chargeback with your bank or credit card company, please contact us directly to resolve any issues. Unauthorized chargebacks may result in account suspension and additional fees.
8. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
9. Contact Information
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at [email protected] or through our support portal.